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Quality Assurance

Quality plan

CleanerTouch has a quality plan in place that ascribes to their mission and vision and scope of services.  The plan is in place to determine whether cleaning service requirements are being met and for identifying opportunities for improvement.
The Quality Plan may be shared with CleanerTouch clients.  All staff are aware of the plan and its purpose. The plan is reviewed on an annual basis.

  • Customer surveys and explanatory letters are sent to existing clients twice annually.
  • On site supervisors monitor quality on nightly basis
  • Web based Time Keeping system ensures employee presence
  • Customer secure Login area for electronic communication tickets or work orders
  • Unannounced quality inspections are performed by managers.
  • Audit results are shared with the customer
  • The customer receive a “welcome package”  which includes the scope of services to be performed.

 

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