|
Jobs at Cleanertouch
Title: Manager
Reports To: President
Status of Work: Full- time
Responsibilities:
- Ensure Supervisors and cleaning staff fulfill the day to day job expectations, completing assigned tasks
- Ensure client expectations are fulfilled as per contract
- Review client inquiries, complaints and responding at a higher level if necessary, trending client complaints and inquiries and providing supervisor with solutions
- Perform quality audits on a predetermined, regular basis
- Communicate with clients including sending out surveys for response
- Motivate, encourage, praise Supervisors and Staff
- Perform Annual Performance Appraisals of Staff
- Perform coaching and discipline as required up to and including termination of staff
- Scheduling of staff
- Assisting with payroll as required
- Assist with budget as required
- Ensuring the safety of the staff
- Train Supervisors with respect to new equipment and chemicals
- Order of Equipment and Supplies
- May be required to fill in, in a Supervisory capacity when required
- Attend Trade Shows as necessary
- Network and Source new potential clients
- Keep current in new cleaning technologies
- Perform other duties as required by the President
Physical Demands of the Job: must be able to bend, reach above shoulder level, twist, climb, kneel, stand, squat, walk, lift up to 15 KG floor to waist, operate small equipment, push, pull – (required if filling in for a Supervisor), sit, operate computer.
Required Elements:
- Must have a minimum grade 12 education.
- Must have previous cleaning experience including project work such as stripping and waxing floors.
- Must have a minimum of 2 years previous supervisory and/or management experience in a cleaning environment
- Must be able to communicate fluently in English (both written and spoken).
- Must be customer service focused.
- Must be able to prioritize, problem solve, delegate duties
- Must be able to motivate, give praise and recognition, coach cleaning staff
- Must possess a valid driver’s license
- Must have knowledge in Microsoft Word Office, Excel
- Must have a good previous attendance record at past place of employment
- Must be able to meet the physical demands of the job.
- Must have Health and Safety knowledge
Additional Assets:
- Post secondary education
- Budgeting experience
- Human Resources/Labour Relations experience
- Courses pertaining to people skills
- Supervisory and/or management experience in Contract Commercial Building Service Provider
To apply for this position, please email your resume to armen@cleanertouch.com with your resume or contact from the contact us page.
--------------------------------------------------------- |
